Application Error 1000: object invoked has disconnected from its clients (WIN7 )

[JamesEarlOwens]

Hi all

I can't download more than a couple messages before PGO throws this error and then crashes:
Error during save message to the database
Error information: Automation error
The object invoked has disconnected from its clients

As Wilson suggested I looked at the Event Log and found this was an Application Error (code 1000). Many online references suggest this is a VB issue. I have not had this problem with any other application. This issue has just cost me a deadline. Please let me know if you have any ideas on a fix.

thanks

James

[Wilson Logan]

Hi James,

  PGO runs is certified on Windows 7 (32 bit only).  What we have here is a problem with your particular install of Windows 7 (or you have the 64 bit OS).

  In order to diagnose what is wrong with your installation of Windows 7 I will need a little more information.

  Windows 7 saves all application crash data in .wer files. Whilst Windows provides no good way to view these, there is a free utility called 'appcrashview' which will list these files and allows you to export data related to specific application crashes.

I will email you the utility (its tiny, 40k). Simply unzip the file and run the .exe

Please send me the crash data related to PGO.

Thanks,

Wilson.   
   

[JamesEarlOwens]

I have the 64 bit version of Win7.
Will PG Offline work with that?

[Wilson Logan]

Its not certified to but I may be able to sort something for you.

I've sent you a copy of 'appcrashview'. Can you please run it and send me the output related to PGO crashes.

Additionally, have you tried running PG Offline in Compatibility mode?

Cheers,

Wilson.

[Manfred]

Well same thing just happened to me - I highlighted one of the groups in my list and started 'Receive Messages' After a few PGO displayed that error message, I opened Notepad to try writing it dow since I couldn't copy the text and PGO completely closed.

Here's the log:

Version=1
EventType=APPCRASH
EventTime=129334287787497296
ReportType=2
Consent=1
ReportIdentifier=b6687b09-e8cc-11df-9319-001731659df2
IntegratorReportIdentifier=b6687b08-e8cc-11df-9319-001731659df2
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=pgoffline25.exe
Sig[1].Name=Application Version
Sig[1].Value=3.0.0.84
Sig[2].Name=Application Timestamp
Sig[2].Value=4b0c412d
Sig[3].Name=Fault Module Name
Sig[3].Value=mscomctl.ocx
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.97.86
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4186cfd0
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0004365a
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=6352
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=635208247db968e03f58b0486b335cbb
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=dd3d
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=dd3d8a6f92e7a17c2dc077444080bd9a
UI[2]=C:\Program Files\PG Offline\PGO\pgoffline25.exe
UI[3]=PG Offline Executable has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\PG Offline\PGO\pgoffline25.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\MSVBVM60.DLL
LoadedModule[5]=C:\Windows\system32\USER32.dll
LoadedModule[6]=C:\Windows\system32\GDI32.dll
LoadedModule[7]=C:\Windows\system32\LPK.dll
LoadedModule[8]=C:\Windows\system32\USP10.dll
LoadedModule[9]=C:\Windows\system32\msvcrt.dll
LoadedModule[10]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[11]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[12]=C:\Windows\system32\RPCRT4.dll
LoadedModule[13]=C:\Windows\system32\ole32.dll
LoadedModule[14]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[15]=C:\Windows\system32\IMM32.DLL
LoadedModule[16]=C:\Windows\system32\MSCTF.dll
LoadedModule[17]=C:\Windows\system32\guard32.dll
LoadedModule[18]=C:\Windows\system32\VERSION.dll
LoadedModule[19]=C:\Windows\system32\fltlib.dll
LoadedModule[20]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[21]=C:\Windows\system32\uxtheme.dll
LoadedModule[22]=C:\Windows\system32\SXS.DLL
LoadedModule[23]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[24]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd\comctl32.dll
LoadedModule[25]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[26]=C:\Windows\system32\dwmapi.dll
LoadedModule[27]=C:\Windows\System32\MSSWCH.dll
LoadedModule[28]=C:\Windows\System32\WINMM.dll
LoadedModule[29]=C:\Windows\system32\apphelp.dll
LoadedModule[30]=C:\Program Files\Common Files\Microsoft Shared\DAO\dao360.dll
LoadedModule[31]=C:\Windows\system32\MSJET40.DLL
LoadedModule[32]=C:\Windows\system32\mswstr10.dll
LoadedModule[33]=C:\Windows\system32\expsrv.dll
LoadedModule[34]=C:\Windows\system32\msjtes40.dll
LoadedModule[35]=C:\Windows\system32\VBAJET32.DLL
LoadedModule[36]=C:\Windows\system32\MSJTER40.DLL
LoadedModule[37]=C:\Windows\system32\MSJINT40.DLL
LoadedModule[38]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[39]=C:\Windows\system32\rsaenh.dll
LoadedModule[40]=C:\Windows\System32\ieframe.dll
LoadedModule[41]=C:\Windows\system32\PSAPI.DLL
LoadedModule[42]=C:\Windows\System32\OLEACC.dll
LoadedModule[43]=C:\Windows\system32\SHELL32.dll
LoadedModule[44]=C:\Windows\system32\iertutil.dll
LoadedModule[45]=C:\Windows\system32\urlmon.dll
LoadedModule[46]=C:\Windows\system32\CRYPT32.dll
LoadedModule[47]=C:\Windows\system32\MSASN1.dll
LoadedModule[48]=C:\Windows\system32\msiltcfg.dll
LoadedModule[49]=C:\Windows\system32\msi.dll
LoadedModule[50]=C:\Windows\system32\mscomctl.ocx
LoadedModule[51]=C:\Windows\system32\comdlg32.dll
LoadedModule[52]=C:\Windows\system32\asycfilt.dll
LoadedModule[53]=C:\Windows\system32\comdlg32.ocx
LoadedModule[54]=C:\Program Files\PG Offline\PGO\smartdll.dll
LoadedModule[55]=C:\Windows\system32\WININET.dll
LoadedModule[56]=C:\Windows\system32\Normaliz.dll
LoadedModule[57]=C:\Windows\system32\SspiCli.dll
LoadedModule[58]=C:\Windows\system32\profapi.dll
LoadedModule[59]=C:\Windows\system32\ws2_32.DLL
LoadedModule[60]=C:\Windows\system32\NSI.dll
LoadedModule[61]=C:\Windows\system32\dnsapi.DLL
LoadedModule[62]=C:\Windows\system32\iphlpapi.DLL
LoadedModule[63]=C:\Windows\system32\WINNSI.DLL
LoadedModule[64]=C:\Windows\System32\mshtml.dll
LoadedModule[65]=C:\Windows\System32\msls31.dll
LoadedModule[66]=C:\Windows\system32\ntmarta.dll
LoadedModule[67]=C:\Windows\system32\WLDAP32.dll
LoadedModule[68]=C:\Windows\system32\msimtf.dll
LoadedModule[69]=C:\Windows\system32\MLANG.dll
LoadedModule[70]=C:\Program Files\PG Offline\PGO\yg_mr.dll
LoadedModule[71]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[72]=C:\Windows\system32\uiautomationcore.dll
LoadedModule[73]=C:\Windows\system32\propsys.dll
LoadedModule[74]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[75]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[76]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[77]=C:\Windows\system32\explorerframe.dll
LoadedModule[78]=C:\Windows\system32\DUser.dll
LoadedModule[79]=C:\Windows\system32\DUI70.dll
LoadedModule[80]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[81]=C:\Windows\system32\EhStorShell.dll
LoadedModule[82]=C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
LoadedModule[83]=C:\Program Files\Microsoft Office\Office12\GrooveUtil.DLL
LoadedModule[84]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVCR80.dll
LoadedModule[85]=C:\Program Files\Microsoft Office\Office12\GrooveNew.DLL
LoadedModule[86]=C:\Windows\WinSxS\x86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.4053_none_d1c738ec43578ea1\ATL80.DLL
LoadedModule[87]=C:\Windows\system32\MSImg32.dll
LoadedModule[88]=C:\Windows\System32\cscui.dll
LoadedModule[89]=C:\Windows\System32\CSCDLL.dll
LoadedModule[90]=C:\Windows\system32\CSCAPI.dll
LoadedModule[91]=C:\Windows\system32\ntshrui.dll
LoadedModule[92]=C:\Windows\system32\srvcli.dll
LoadedModule[93]=C:\Windows\system32\slc.dll
LoadedModule[94]=C:\Windows\system32\xmllite.dll
LoadedModule[95]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[96]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[97]=C:\Windows\System32\Secur32.dll
LoadedModule[98]=C:\Windows\system32\thumbcache.dll
LoadedModule[99]=C:\Windows\system32\SHDOCVW.dll
LoadedModule[100]=C:\Windows\system32\LINKINFO.dll
LoadedModule[101]=C:\Windows\system32\MPR.dll
LoadedModule[102]=C:\Windows\System32\drprov.dll
LoadedModule[103]=C:\Windows\System32\WINSTA.dll
LoadedModule[104]=C:\Windows\System32\ntlanman.dll
LoadedModule[105]=C:\Windows\System32\davclnt.dll
LoadedModule[106]=C:\Windows\System32\DAVHLPR.dll
LoadedModule[107]=C:\Windows\system32\wkscli.dll
LoadedModule[108]=C:\Windows\system32\NetworkExplorer.dll
LoadedModule[109]=C:\Windows\system32\samcli.dll
LoadedModule[110]=C:\Windows\system32\SAMLIB.dll
LoadedModule[111]=C:\Windows\system32\netutils.dll
LoadedModule[112]=C:\Windows\system32\WINTRUST.dll
LoadedModule[113]=C:\Windows\system32\dfscli.dll
LoadedModule[114]=C:\Windows\system32\browcli.dll
LoadedModule[115]=C:\Windows\system32\mswsock.dll
LoadedModule[116]=C:\Windows\System32\wshtcpip.dll
LoadedModule[117]=C:\Windows\System32\wship6.dll
LoadedModule[118]=C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[119]=C:\Windows\system32\rasadhlp.dll
LoadedModule[120]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[121]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[122]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[123]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[124]=C:\Windows\system32\wdmaud.drv
LoadedModule[125]=C:\Windows\system32\ksuser.dll
LoadedModule[126]=C:\Windows\system32\AVRT.dll
LoadedModule[127]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[128]=C:\Windows\system32\msacm32.drv
LoadedModule[129]=C:\Windows\system32\MSACM32.dll
LoadedModule[130]=C:\Windows\system32\midimap.dll
LoadedModule[131]=C:\Windows\system32\scrrun.dll
LoadedModule[132]=C:\Windows\system32\USERENV.dll
LoadedModule[133]=C:\Windows\system32\schannel.DLL
LoadedModule[134]=C:\Windows\system32\RASAPI32.dll
LoadedModule[135]=C:\Windows\system32\rasman.dll
LoadedModule[136]=C:\Windows\system32\rtutils.dll
LoadedModule[137]=C:\Windows\system32\sensapi.dll
LoadedModule[138]=C:\Windows\system32\NLAapi.dll
LoadedModule[139]=C:\Windows\System32\winrnr.dll
LoadedModule[140]=C:\Windows\system32\napinsp.dll
LoadedModule[141]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[142]=C:\Windows\system32\credssp.dll
LoadedModule[143]=C:\Windows\system32\ncrypt.dll
LoadedModule[144]=C:\Windows\system32\bcrypt.dll
LoadedModule[145]=C:\Windows\system32\bcryptprimitives.dll
LoadedModule[146]=C:\Windows\system32\GPAPI.dll
LoadedModule[147]=C:\Windows\system32\cryptnet.dll
LoadedModule[148]=C:\Windows\system32\Cabinet.dll
LoadedModule[149]=C:\Windows\system32\DEVRTL.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=PG Offline Executable
AppPath=C:\Program Files\PG Offline\PGO\pgoffline25.exe

[Wilson Logan]

Hi Manfred,

I'm not sure mscomctl.ocx is the problem James is having.

James if you could share the event log of your crash I think we'd all be interested to see it. If you are having a problem finding it, please mail me and I'll help you.

Cheers,

Wilson.