PG Offline

Hi,

I've been using PG Offline as a reader at this point for my Yahoo Groups I downloaded, as well as for handling sharing of archives with some of my group members etc. For the last two months or so, I'd say, PG Offline has increasingly shown a tendency to totally freeze. Clicking anywhere on the application makes Windows "ping" me, and I'm unable to close the program in any way except force quitting from Task Manager. At this point, half the time I can't even get the application to open. Sometimes opening a second copy of the program with the same database as the first will work, but most of the time I can't even get far enough to choose a database, regardless of the current one that's loaded. I tried doing a fresh reinstall with a new .exe from the site here, but it's changed nothing.

Windows 10, HP Pavilion 15T laptop.

Any suggestions?

Thank you,

Max

Thanks Gabe.

Your support over the (many, many) years is very much appreciated.

BTW if I can do anything for you, please let me know.

Cheers,

Wilson.

I am glad that you are considering moving to the subscription model. It is the only practical way to operate a web software business. I would gladly pay both an upfront (purchase) fee and a ongoing (subscription fee) as well as contribute to the development costs for a groups.io product.
-Gabe Fineman
-Washington, DC

Hi Leona,

  I fixed the mailbox issue yesterday. Can I ask you to resend your email as a test?

  The PGO problem sounds like an issue with your PC.

  What version of PGO do you have?  Maybe uninstall and re-install PGO ?

  Make a copy of the PGO folder first before uninstalling the program.

  You can find the PGO folder by starting PGO and choosing File-- Open data folder.

  Can you send me the .Net crash log? Please start windows Event Viewer and send me the data from the .NET Runtime error log.

It’s the second of the two reports event viewer creates for a crash.

Right click on the Error and choose “Save selected events”. 

The file saves as a .evtx file.   Please email it to me.



To access the Event Viewer in Windows 8.1, Windows 10, and Server 2012 R2:

1.     Right click on the Start button and select Control Panel > System & Security and double-click Administrative tools
2.     Double-click Event Viewer
3.     Select the type of logs that you wish to review i.e. Application.


To access the Event Viewer in Windows 8 and Windows Server 2012:

1.     Hover mouse over bottom left corner of desktop to make the Start button appear
2.     Right click on the Start button and select Control Panel > System Security and double-click Administrative Tools
3.     Double-click Event Viewer
4.     Select the type of logs that you wish to review i.e. Application.


To access the Event Viewer in Windows 7 and Windows Server 2008 R2:

1.     Click Start > Control Panel > System and Security > Administrative Tools
2.     Double-click Event Viewer
3.     Select the type of logs that you wish to review i.e. Application.



  Cheers,

  Wilson.

Hi,

I'm trying to access messages from my old Yahoo group and as of last week, PG Offline has become unstable and crashes almost anytime I try to do something (search the messages, open a message.) It either freezes for a short period, then closes itself or it closes immediately.

A bit desperate. I can still access the Files and photos, but not sure if the message base has become corrupted, and I don't think it's backed up.

Please help, I've found the program really useful and was considering whether to get the similar facility for Facebook where we have moved.

I tried emailing the support address and got bounce notification saying the box is full.

Many thanks!

Leona

Hi David,

I just emailed you but for the benefit of others reading this thread...

Use this link and scroll down to "Exporting Groups Messages"

http://www.personalgroupware.com/info.htm

Cheers,

Wilson.

I had a colleague who wanted to get my archive of this group (one among many which I have in my copy of PG Offline). 

I had made archives (.pg4 files) of two other forums  previously (I know I did as I still have zip files showing the .pg4 file) to share with other colleagues. 

But going back into the software, I can not recall how I'd done that.  I've checked the FAQ and the forum, looking for "archive", "create archive" and even just ".pg4" and only find info on importing the archive, not how to create it. Am I missing something?

There is the "Export" feature, but that doesn't give any obvious way to create a .pg4 file for someone to import.

I know it's possible, but I'm really scratching my head on how I'd done this before. 

Many thanks if you can point me in the right direction. 

David

Email me your unique code.

info@personalgroupware.com

You can find your code in Help --  Product Registration.

The Help menu option, not the Help button !

Cheers,

Wilson.

Hi Mick,

I got a couple of narrow gauge groups but not that one.

Did any of them transfer to groups.io ?

You could join one of those on groups.io and then ask around.

Cheers,

Wilson.

OK, will do.