Hi all
I can't download more than a couple messages before PGO throws this error and then crashes:
Error during save message to the database
Error information: Automation error
The object invoked has disconnected from its clients
As Wilson suggested I looked at the Event Log and found this was an Application Error (code 1000). Many online references suggest this is a VB issue. I have not had this problem with any other application. This issue has just cost me a deadline. Please let me know if you have any ideas on a fix.
thanks
James
Hi James,
PGO runs is certified on Windows 7 (32 bit only). What we have here is a problem with your particular install of Windows 7 (or you have the 64 bit OS).
In order to diagnose what is wrong with your installation of Windows 7 I will need a little more information.
Windows 7 saves all application crash data in .wer files. Whilst Windows provides no good way to view these, there is a free utility called 'appcrashview' which will list these files and allows you to export data related to specific application crashes.
I will email you the utility (its tiny, 40k). Simply unzip the file and run the .exe
Please send me the crash data related to PGO.
Thanks,
Wilson.
I have the 64 bit version of Win7.
Will PG Offline work with that?
Its not certified to but I may be able to sort something for you.
I've sent you a copy of 'appcrashview'. Can you please run it and send me the output related to PGO crashes.
Additionally, have you tried running PG Offline in Compatibility mode?
Cheers,
Wilson.
Well same thing just happened to me - I highlighted one of the groups in my list and started 'Receive Messages' After a few PGO displayed that error message, I opened Notepad to try writing it dow since I couldn't copy the text and PGO completely closed.
Here's the log:
Version=1
EventType=APPCRASH
EventTime=129334287787497296
ReportType=2
Consent=1
ReportIdentifier=b6687b09-e8cc-11df-9319-001731659df2
IntegratorReportIdentifier=b6687b08-e8cc-11df-9319-001731659df2
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=pgoffline25.exe
Sig[1].Name=Application Version
Sig[1].Value=3.0.0.84
Sig[2].Name=Application Timestamp
Sig[2].Value=4b0c412d
Sig[3].Name=Fault Module Name
Sig[3].Value=mscomctl.ocx
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.97.86
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4186cfd0
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0004365a
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=6352
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=635208247db968e03f58b0486b335cbb
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=dd3d
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=dd3d8a6f92e7a17c2dc077444080bd9a
UI[2]=C:\Program Files\PG Offline\PGO\pgoffline25.exe
UI[3]=PG Offline Executable has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\PG Offline\PGO\pgoffline25.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\MSVBVM60.DLL
LoadedModule[5]=C:\Windows\system32\USER32.dll
LoadedModule[6]=C:\Windows\system32\GDI32.dll
LoadedModule[7]=C:\Windows\system32\LPK.dll
LoadedModule[8]=C:\Windows\system32\USP10.dll
LoadedModule[9]=C:\Windows\system32\msvcrt.dll
LoadedModule[10]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[11]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[12]=C:\Windows\system32\RPCRT4.dll
LoadedModule[13]=C:\Windows\system32\ole32.dll
LoadedModule[14]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[15]=C:\Windows\system32\IMM32.DLL
LoadedModule[16]=C:\Windows\system32\MSCTF.dll
LoadedModule[17]=C:\Windows\system32\guard32.dll
LoadedModule[18]=C:\Windows\system32\VERSION.dll
LoadedModule[19]=C:\Windows\system32\fltlib.dll
LoadedModule[20]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[21]=C:\Windows\system32\uxtheme.dll
LoadedModule[22]=C:\Windows\system32\SXS.DLL
LoadedModule[23]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[24]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd\comctl32.dll
LoadedModule[25]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[26]=C:\Windows\system32\dwmapi.dll
LoadedModule[27]=C:\Windows\System32\MSSWCH.dll
LoadedModule[28]=C:\Windows\System32\WINMM.dll
LoadedModule[29]=C:\Windows\system32\apphelp.dll
LoadedModule[30]=C:\Program Files\Common Files\Microsoft Shared\DAO\dao360.dll
LoadedModule[31]=C:\Windows\system32\MSJET40.DLL
LoadedModule[32]=C:\Windows\system32\mswstr10.dll
LoadedModule[33]=C:\Windows\system32\expsrv.dll
LoadedModule[34]=C:\Windows\system32\msjtes40.dll
LoadedModule[35]=C:\Windows\system32\VBAJET32.DLL
LoadedModule[36]=C:\Windows\system32\MSJTER40.DLL
LoadedModule[37]=C:\Windows\system32\MSJINT40.DLL
LoadedModule[38]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[39]=C:\Windows\system32\rsaenh.dll
LoadedModule[40]=C:\Windows\System32\ieframe.dll
LoadedModule[41]=C:\Windows\system32\PSAPI.DLL
LoadedModule[42]=C:\Windows\System32\OLEACC.dll
LoadedModule[43]=C:\Windows\system32\SHELL32.dll
LoadedModule[44]=C:\Windows\system32\iertutil.dll
LoadedModule[45]=C:\Windows\system32\urlmon.dll
LoadedModule[46]=C:\Windows\system32\CRYPT32.dll
LoadedModule[47]=C:\Windows\system32\MSASN1.dll
LoadedModule[48]=C:\Windows\system32\msiltcfg.dll
LoadedModule[49]=C:\Windows\system32\msi.dll
LoadedModule[50]=C:\Windows\system32\mscomctl.ocx
LoadedModule[51]=C:\Windows\system32\comdlg32.dll
LoadedModule[52]=C:\Windows\system32\asycfilt.dll
LoadedModule[53]=C:\Windows\system32\comdlg32.ocx
LoadedModule[54]=C:\Program Files\PG Offline\PGO\smartdll.dll
LoadedModule[55]=C:\Windows\system32\WININET.dll
LoadedModule[56]=C:\Windows\system32\Normaliz.dll
LoadedModule[57]=C:\Windows\system32\SspiCli.dll
LoadedModule[58]=C:\Windows\system32\profapi.dll
LoadedModule[59]=C:\Windows\system32\ws2_32.DLL
LoadedModule[60]=C:\Windows\system32\NSI.dll
LoadedModule[61]=C:\Windows\system32\dnsapi.DLL
LoadedModule[62]=C:\Windows\system32\iphlpapi.DLL
LoadedModule[63]=C:\Windows\system32\WINNSI.DLL
LoadedModule[64]=C:\Windows\System32\mshtml.dll
LoadedModule[65]=C:\Windows\System32\msls31.dll
LoadedModule[66]=C:\Windows\system32\ntmarta.dll
LoadedModule[67]=C:\Windows\system32\WLDAP32.dll
LoadedModule[68]=C:\Windows\system32\msimtf.dll
LoadedModule[69]=C:\Windows\system32\MLANG.dll
LoadedModule[70]=C:\Program Files\PG Offline\PGO\yg_mr.dll
LoadedModule[71]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[72]=C:\Windows\system32\uiautomationcore.dll
LoadedModule[73]=C:\Windows\system32\propsys.dll
LoadedModule[74]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[75]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[76]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[77]=C:\Windows\system32\explorerframe.dll
LoadedModule[78]=C:\Windows\system32\DUser.dll
LoadedModule[79]=C:\Windows\system32\DUI70.dll
LoadedModule[80]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[81]=C:\Windows\system32\EhStorShell.dll
LoadedModule[82]=C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
LoadedModule[83]=C:\Program Files\Microsoft Office\Office12\GrooveUtil.DLL
LoadedModule[84]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVCR80.dll
LoadedModule[85]=C:\Program Files\Microsoft Office\Office12\GrooveNew.DLL
LoadedModule[86]=C:\Windows\WinSxS\x86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.4053_none_d1c738ec43578ea1\ATL80.DLL
LoadedModule[87]=C:\Windows\system32\MSImg32.dll
LoadedModule[88]=C:\Windows\System32\cscui.dll
LoadedModule[89]=C:\Windows\System32\CSCDLL.dll
LoadedModule[90]=C:\Windows\system32\CSCAPI.dll
LoadedModule[91]=C:\Windows\system32\ntshrui.dll
LoadedModule[92]=C:\Windows\system32\srvcli.dll
LoadedModule[93]=C:\Windows\system32\slc.dll
LoadedModule[94]=C:\Windows\system32\xmllite.dll
LoadedModule[95]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[96]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[97]=C:\Windows\System32\Secur32.dll
LoadedModule[98]=C:\Windows\system32\thumbcache.dll
LoadedModule[99]=C:\Windows\system32\SHDOCVW.dll
LoadedModule[100]=C:\Windows\system32\LINKINFO.dll
LoadedModule[101]=C:\Windows\system32\MPR.dll
LoadedModule[102]=C:\Windows\System32\drprov.dll
LoadedModule[103]=C:\Windows\System32\WINSTA.dll
LoadedModule[104]=C:\Windows\System32\ntlanman.dll
LoadedModule[105]=C:\Windows\System32\davclnt.dll
LoadedModule[106]=C:\Windows\System32\DAVHLPR.dll
LoadedModule[107]=C:\Windows\system32\wkscli.dll
LoadedModule[108]=C:\Windows\system32\NetworkExplorer.dll
LoadedModule[109]=C:\Windows\system32\samcli.dll
LoadedModule[110]=C:\Windows\system32\SAMLIB.dll
LoadedModule[111]=C:\Windows\system32\netutils.dll
LoadedModule[112]=C:\Windows\system32\WINTRUST.dll
LoadedModule[113]=C:\Windows\system32\dfscli.dll
LoadedModule[114]=C:\Windows\system32\browcli.dll
LoadedModule[115]=C:\Windows\system32\mswsock.dll
LoadedModule[116]=C:\Windows\System32\wshtcpip.dll
LoadedModule[117]=C:\Windows\System32\wship6.dll
LoadedModule[118]=C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[119]=C:\Windows\system32\rasadhlp.dll
LoadedModule[120]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[121]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[122]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[123]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[124]=C:\Windows\system32\wdmaud.drv
LoadedModule[125]=C:\Windows\system32\ksuser.dll
LoadedModule[126]=C:\Windows\system32\AVRT.dll
LoadedModule[127]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[128]=C:\Windows\system32\msacm32.drv
LoadedModule[129]=C:\Windows\system32\MSACM32.dll
LoadedModule[130]=C:\Windows\system32\midimap.dll
LoadedModule[131]=C:\Windows\system32\scrrun.dll
LoadedModule[132]=C:\Windows\system32\USERENV.dll
LoadedModule[133]=C:\Windows\system32\schannel.DLL
LoadedModule[134]=C:\Windows\system32\RASAPI32.dll
LoadedModule[135]=C:\Windows\system32\rasman.dll
LoadedModule[136]=C:\Windows\system32\rtutils.dll
LoadedModule[137]=C:\Windows\system32\sensapi.dll
LoadedModule[138]=C:\Windows\system32\NLAapi.dll
LoadedModule[139]=C:\Windows\System32\winrnr.dll
LoadedModule[140]=C:\Windows\system32\napinsp.dll
LoadedModule[141]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[142]=C:\Windows\system32\credssp.dll
LoadedModule[143]=C:\Windows\system32\ncrypt.dll
LoadedModule[144]=C:\Windows\system32\bcrypt.dll
LoadedModule[145]=C:\Windows\system32\bcryptprimitives.dll
LoadedModule[146]=C:\Windows\system32\GPAPI.dll
LoadedModule[147]=C:\Windows\system32\cryptnet.dll
LoadedModule[148]=C:\Windows\system32\Cabinet.dll
LoadedModule[149]=C:\Windows\system32\DEVRTL.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=PG Offline Executable
AppPath=C:\Program Files\PG Offline\PGO\pgoffline25.exe
Hi Manfred,
I'm not sure mscomctl.ocx is the problem James is having.
James if you could share the event log of your crash I think we'd all be interested to see it. If you are having a problem finding it, please mail me and I'll help you.
Cheers,
Wilson.