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1
I need Help ! / Re: PG Offline becomes unresponsive
« Last post by Max Pre-Server on August 10, 2020, 03:43:20 PM »
Sorry I didn't catch the latest reply, I was out of town and offline! I will let you know.
2
I need Help ! / Re: PG Offline becomes unresponsive
« Last post by Wilson Logan on August 07, 2020, 05:21:55 AM »
Hi,

 I don't see any "Application error" for PGO but  I do see "Application Hang". 

I checked my own event logs and I also see "Application Hang" reports for PGO.

Although I have no memory of PGO hanging.

Its not an error type I am familiar with actually.

The next time it happens can you look and see how much memory your laptop is using ?

Thanks,

Wilson.

 



3
I need Help ! / Re: PG Offline becomes unresponsive
« Last post by Max Pre-Server on August 04, 2020, 12:46:37 PM »
Hi Wilson,

FYI I'm not very familiar with Event Viewer, but when I filter the Application Log to .Net Runtime events only, there are only four errors, and none of them related to PG Offline or recent enough to have happened during the period where PG Offline has been having issues (3 are HPCommRecovery from April this year, and one from an application auto-update in May). However, if I remove the .Net Runtime filter and allow all errors within the Application Log, then more are present. That is what's in the file I just emailed you.

Sorry for any difficulties. If you need something else please let me know.

Max

4
I need Help ! / Re: PG Offline becomes unresponsive
« Last post by Wilson Logan on August 03, 2020, 01:24:17 AM »
Please start windows Event Viewer and send me the data from the .NET Runtime error log.

It’s the second of the two reports event viewer creates for each crash.

Thanks,

Wilson.

5
I need Help ! / PG Offline becomes unresponsive
« Last post by Max Pre-Server on August 02, 2020, 10:01:55 PM »
Hi,

I've been using PG Offline as a reader at this point for my Yahoo Groups I downloaded, as well as for handling sharing of archives with some of my group members etc. For the last two months or so, I'd say, PG Offline has increasingly shown a tendency to totally freeze. Clicking anywhere on the application makes Windows "ping" me, and I'm unable to close the program in any way except force quitting from Task Manager. At this point, half the time I can't even get the application to open. Sometimes opening a second copy of the program with the same database as the first will work, but most of the time I can't even get far enough to choose a database, regardless of the current one that's loaded. I tried doing a fresh reinstall with a new .exe from the site here, but it's changed nothing.

Windows 10, HP Pavilion 15T laptop.

Any suggestions?

Thank you,

Max
6
I need Help ! / Re: PG Offline for Groups.io
« Last post by Wilson Logan on July 26, 2020, 04:34:34 AM »
Thanks Gabe.

Your support over the (many, many) years is very much appreciated.

BTW if I can do anything for you, please let me know.

Cheers,

Wilson.
7
I need Help ! / Re: PG Offline for Groups.io
« Last post by gfineman on July 15, 2020, 09:21:30 AM »
I am glad that you are considering moving to the subscription model. It is the only practical way to operate a web software business. I would gladly pay both an upfront (purchase) fee and a ongoing (subscription fee) as well as contribute to the development costs for a groups.io product.
-Gabe Fineman
-Washington, DC
8
I need Help ! / Re: PG Offline 4
« Last post by Wilson Logan on July 07, 2020, 06:23:36 AM »
Hi Leona,

  I fixed the mailbox issue yesterday. Can I ask you to resend your email as a test?

  The PGO problem sounds like an issue with your PC.

  What version of PGO do you have?  Maybe uninstall and re-install PGO ?

  Make a copy of the PGO folder first before uninstalling the program.

  You can find the PGO folder by starting PGO and choosing File-- Open data folder.

  Can you send me the .Net crash log? Please start windows Event Viewer and send me the data from the .NET Runtime error log.

It’s the second of the two reports event viewer creates for a crash.

Right click on the Error and choose “Save selected events”. 

The file saves as a .evtx file.   Please email it to me.



To access the Event Viewer in Windows 8.1, Windows 10, and Server 2012 R2:

1.     Right click on the Start button and select Control Panel > System & Security and double-click Administrative tools
2.     Double-click Event Viewer
3.     Select the type of logs that you wish to review i.e. Application.

 
To access the Event Viewer in Windows 8 and Windows Server 2012:

1.     Hover mouse over bottom left corner of desktop to make the Start button appear
2.     Right click on the Start button and select Control Panel > System Security and double-click Administrative Tools
3.     Double-click Event Viewer
4.     Select the type of logs that you wish to review i.e. Application.

 
To access the Event Viewer in Windows 7 and Windows Server 2008 R2:

1.     Click Start > Control Panel > System and Security > Administrative Tools
2.     Double-click Event Viewer
3.     Select the type of logs that you wish to review i.e. Application.



  Cheers,

  Wilson.



9
I need Help ! / PG Offline 4
« Last post by Leona on July 07, 2020, 05:59:43 AM »
Hi,

I'm trying to access messages from my old Yahoo group and as of last week, PG Offline has become unstable and crashes almost anytime I try to do something (search the messages, open a message.) It either freezes for a short period, then closes itself or it closes immediately.

A bit desperate. I can still access the Files and photos, but not sure if the message base has become corrupted, and I don't think it's backed up.

Please help, I've found the program really useful and was considering whether to get the similar facility for Facebook where we have moved.

I tried emailing the support address and got bounce notification saying the box is full.

Many thanks!

Leona
10
I need Help ! / Re: How to create a .pg4 file for others to import?
« Last post by Wilson Logan on July 03, 2020, 07:48:48 AM »
Hi David,

 I just emailed you but for the benefit of others reading this thread...

 Use this link and scroll down to "Exporting Groups Messages"

 http://www.personalgroupware.com/info.htm

Cheers,

Wilson.
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